Frequently Asked Questions

Are all sales final?

Yes, all sales are final. Please visit our returns policy page to receive more information on refunds/returns.

I placed a successful order but why didn't I receive a confirmation email yet?

During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after 1-hour, please check your junk mail folder. If you think you have entered an incorrect email, please contact us via email with your order description, last name and delivery address and we will resend your confirmation.

How long will my order take to get fulfilled?

Please allow 3-5 business days for order processing and verification, and an additional 7-10 business days for delivery.

Do you restock your inventory?

No, we simply do not restock our inventory. Items are sold exclusively to the time they are dropped.

I've added an item to my cart, but somehow it is already sold out.

Products on our site are sold on a first come, first serve basis. While you are in the process of checking out, another customer may have completed the purchase of the last available item.

Can I contact you directly with any questions?

Please email info@scorphouse.com with any questions regarding your order.